Q&A
Welcome to RoziLux! We are committed to providing every customer who loves life and art with high-quality murals and an outstanding shopping experience. To help you better understand our products and services, we have compiled the following frequently asked questions and answers. From placing an order to delivery, from maintenance to returns, we hope this guide can bring you convenience and peace of mind.
I. Regarding RoziLux
What kind of brand is RoziLux?
RoziLux is a brand store specializing in murals and art decorations. Our philosophy is to bring art into every household, making space not merely a place for living, but also an extension of emotions and beauty. We combine artistic creation with modern printing technology to ensure that each work is both artistic and practical, presenting a gallery-level texture.
2. Where do your works come from?
RoziLux's works draw inspiration from the aesthetic moments of nature, architecture, dreams and life. Each painting is either originally designed or meticulously planned by our art team. Some works are also created in collaboration with independent artists from around the world to ensure a unique style and outstanding quality.
3. In which Spaces are RoziLux's murals suitable?
Our murals are suitable for various scenarios such as living rooms, bedrooms, offices, dining rooms, studies, corridors and commercial Spaces. Whether you prefer modern simplicity, retro art or natural style, we can offer you matching art choices.
Ii. Regarding the product
4. What materials are used for the mural?
RoziLux's murals are mainly made of high-quality canvas or artistic micro-spray fabric, printed with eco-friendly pigments. They feature rich colors and fine texture, which can maintain the visual effect and color gradation of the original works for a long time. Some works can also be optionally equipped with solid wood picture frames or aluminum alloy frames to ensure stability and beauty.
5. Are there any color differences in the painting?
We strive to ensure that the pictures displayed are consistent with the actual items. However, due to factors such as display brightness and lighting conditions, the color of the actual items may slightly differ from that on the screen. This slight difference is a normal phenomenon and not a quality issue.
6. Can murals be cleaned?
Sure. It is recommended to gently wipe the picture with a soft dry cloth. Do not use water or cleaning agents to prevent damage to the color layer. For framed paintings, please do not place them in damp environments or direct sunlight to extend the lifespan of the works.
7. Is customization supported?
Support. RoziLux offers personalized customization services, including size adjustment, pattern customization, and the addition of personalized text, etc. Please contact the customer service team at support@rozilux.com
Get more information.
Iii. Placing an Order and Payment
8. How do I place an order?
You can directly browse the products on the RoziLux official website, select your favorite works and click "Add to Cart", then follow the prompts to complete the payment. After registering an account, you can conveniently view order records and logistics progress.
9. What payment methods do you accept?
We support multiple international payment methods, including:
Credit cards (Visa, MasterCard, American Express, etc.)
PayPal
Apple Pay/Google Pay (in some regions)
Bank transfer (for specific orders
All payments are processed through a secure encryption system to ensure the security of your information.
10. Can I modify or cancel an order after placing it?
If your order has not been dispatched yet, you can contact customer service within 24 hours to modify or cancel it. Once the goods enter the shipping process, we will not be able to make any modifications. If you still wish to return the goods, please refer to our return policy.
Iv. Transportation and Delivery
11. To which countries do you ship to?
RoziLux offers global delivery services. No matter whether you are in Asia, Europe, America or Oceania, we can deliver your works through reliable international logistics partners.
12. How long does it take to ship?
Under normal circumstances, we will process and issue the order within 3 to 7 working days. Customized products may require a longer production cycle (about 7 to 14 days).
13. How long will the transportation take?
The transportation time varies depending on the destination
Domestic orders: Approximately 5 to 10 working days;
International orders: Approximately 10 to 20 working days (excluding customs clearance time).
14. How do I track orders?
After your package is dispatched, we will send the logistics tracking number via email. You can click on the link in the email or log in to your RoziLux account to check the shipping status.
15. What should I do if my package is damaged or lost?
If the package is damaged or lost during transportation, please take photos and contact customer service within 48 hours of receipt. We will assist you in verifying with the logistics company and provide you with re-shipment or refund services.
V. Returns and Refunds
16. What is your return policy?
You can apply for a return within 30 days of receiving the goods, provided that they remain brand new, unused and in their original packaging. In case of quality issues or shipping errors, RoziLux will bear the shipping cost. If the goods are returned due to personal reasons, the shipping cost shall be borne by the buyer.
17. Under what circumstances is a return not allowed?
The following situations do not support returns:
Return requests over 30 days old;
The goods have been used, damaged or the packaging is incomplete.
Customized products (unless there are quality issues).
18. How long does it take for the refund to arrive?
After the returned goods are confirmed to be correct, we will refund them to the original payment route within 5 to 7 working days. The actual arrival time may be affected by the processing cycle of the bank or payment platform.
Vi. After-sales Service and Assurance
19. Does RoziLux have quality guarantees for its products?
Yes. Every piece of work undergoes strict quality inspection before leaving the factory. If the goods you receive have printing defects, damage or size errors, please contact us immediately. We will replace them free of charge or offer a full refund.
20. How to contact RoziLux customer service?
📩 email: support@rozilux.com
Service hours: 9:00-18:00 (local time) from Monday to Friday
21. Could you provide an invoice or receipt?
Sure. Please contact customer service after placing your order and provide your order number. We will send you an electronic invoice or a paper receipt.
Vii. Art and Exhibition Suggestions
22. How to choose the appropriate mural size?
It is recommended to select the size of the mural based on the proportion of the space
Small Spaces (such as bedrooms and studies) : It is recommended to be within 40×60cm.
For medium-sized Spaces (such as living rooms and entrance halls) : It is recommended to be around 60×90cm.
For large Spaces or commercial venues: Works larger than 120cm can be chosen to create a stunning visual effect.
23. How are murals hung?
We recommend using hooks or seamless nails for installation. If you choose framed paintings, you can hang them directly on the wall. Frameless paintings can be displayed with photo frames or art folders, which are both safe and beautiful.
24. Can I use RoziLux's paintings in commercial places?
Sure. RoziLux's works are highly suitable for use in public Spaces such as offices, hotels, restaurants, and cafes, creating a unique atmosphere. If you need bulk purchases or customized cooperation, please contact us to obtain enterprise solutions.
Viii. Privacy and Security
25. Will my personal information be leaked?
No. RoziLux strictly adheres to its privacy policy and only collects order-related information (such as address and contact details) within the necessary scope. We will never sell or share your information with any third party.
26. Is the RoziLux website secure?
Yes. We use SSL encryption technology to protect the security of your payment and data transmission, ensuring that every transaction is safe and reliable.
Ix. Other issues
27. Are there any promotional activities for RoziLux?
We will launch limited-time offers and festival activities from time to time. You can subscribe to our email newsletters or follow our social media to get the latest discount and new product information first.
28. Can I apply to become an art partner?
Sure. RoziLux welcomes artists and designers from all over the world to collaborate. Please send your portfolio to support@rozilux.com
Our team will contact you as soon as possible.
29. Does RoziLux offer gift wrapping?
Provided. When placing your order, you can choose the "Gift Wrapping" option. We will send it out in exquisite packaging and may also include a message card to make your gift more thoughtful.
30. How to subscribe to or unsubscribe from email notifications?
You can enter your email address at the bottom of the website to subscribe to the latest information. If you no longer wish to receive, you can click the "Unsubscribe" button at the bottom of the email.
X. Conclusion
At RoziLux, we believe that every painting carries an emotion, a memory and an inspiration. Thank you for choosing us and making art a part of your life. If you still have any questions during the usage process, please feel free to contact our customer service team at any time. We will be happy to answer them for you.
RoziLux - Light up every wall of life with art.