Privacy Policy

Welcome to RoziLux. Thank you for trusting and choosing us. RoziLux is well aware of the importance of protecting your personal privacy and information security. We promise to handle your information in a transparent and responsible manner and safeguard your privacy rights during your browsing, shopping and interaction. This Privacy Policy aims to explain to you how we collect, use, store, protect and share your personal information, as well as how you can exercise your relevant rights.

By using the RoziLux website and services, you indicate that you have read, understood and agreed to all the contents of this Privacy Policy. If you do not agree with some or all of the terms of this policy, please stop using our services.

I. Information We Have Collected

To provide you with a high-quality and personalized shopping experience, we may collect your information in the following circumstances. All the collected information is used solely for legal, legitimate and necessary purposes.

1. The information you voluntarily provided

When you perform the following operations on the RoziLux website, you may provide us with some personal information:

The name, email address, password, etc. provided when creating an account or logging in;

The delivery address, contact phone number, payment information, etc. filled in when purchasing goods;

The content, feedback, photos or attachments provided when communicating with customer service;

The information provided when subscribing to the e-newsletter, participating in activities or filling out questionnaires.

2. Information we automatically collect

To improve website performance and user experience, we may automatically collect the following information:

Your device type (mobile phone, computer, tablet), operating system, browser type and version;

IP address, geographical location (approximate positioning based on IP);

The pages you visited, the duration of your stay, your click behavior and the jump path;

Preference and activity data recorded by Cookies and similar tracking technologies.

3. Information from third-party sources

When you log in or make a payment using a third-party account (such as Google, Facebook, PayPal, etc.), we may obtain necessary information (such as name, email address or payment confirmation) from these platforms based on your authorization in order to complete the order and provide services.

Ii. How do we use Your Information

RoziLux collects information to better serve you. We promise not to sell or maliciously use your personal data. We use your information mainly for the following purposes:

Handle orders and deliver services

Confirm orders, process payments, arrange shipments and track logistics;

We offer after-sales support, including returns, exchanges and refunds.

Improve user experience

Analyze website visit data, optimize page design and operation processes;

Based on your browsing and purchase records, we recommend products that you might be interested in.

Improve the overall service quality and response speed.

Customer communication and support

Reply to your inquiries, complaints or technical issues;

Send order confirmation, shipping notifications and after-sales updates;

With your authorization, we will push new product launches, promotional activities or art information to you.

Legal and safety obligations

Prevent fraud, unauthorized brushing or unauthorized access;

Cooperate with the legal investigations of law enforcement agencies or fulfill relevant legal obligations.

Iii. Cookies and Tracking Technology

RoziLux uses Cookies and similar technologies (such as pixel tags and web beacons) to enhance website performance and personalized experiences.

What are Cookies?
Cookies are small text files stored on your device that record browsing preferences and behavioral information.

How do we use Cookies

Stay logged in to facilitate your access to your account and shopping cart.

Analyze access traffic and usage habits, and improve content and services;

Provide personalized recommendations and precise advertisements.

How to manage Cookies
You can reject or delete Cookies through your browser Settings. However, please note that disabling Cookies may cause some website functions to fail to work properly.

Iv. Information Storage and Protection

We take strict security measures to ensure that your personal information will not be accessed, tampered with or disclosed without authorization.

Data storage
All customer data will be securely stored on servers protected by firewalls and encryption, and only authorized to be accessed by employees when necessary.

Encryption technology
We use SSL (Secure Socket Layer) encryption technology to protect data during transmission, such as payment information, account passwords, etc.

Access Control
All internal operations involving customer data must undergo strict permission authentication and log recording to ensure traceability of the operations.

Data retention period
We will retain your data only for the period necessary to achieve the purpose for which the information was collected. Order-related information will be retained for a certain period as required by law, and then securely deleted or anonymized.

V. Information Sharing and Disclosure

RoziLux respects and protects your privacy and will not sell your personal information. We may only share your information under the following circumstances:

Share with logistics and payment partners
To fulfill orders and deliver products, we may provide necessary order information to logistics companies and payment platforms (such as PayPal, Stripe, and credit card institutions).

Share with service providers
We may cooperate with third-party service providers such as website hosting, email sending, and data analysis. They will only use your information within the scope necessary to perform the relevant services.

Legal requirements
If there is a legal obligation or a legitimate request from judicial authorities, we may disclose your information to fulfill relevant responsibilities.

Business transfer
In the event of a company merger, reorganization or asset transfer, your information may be transferred as business assets, but we will ensure that the recipient complies with the protection standards of this Privacy Policy.

Vi. Your Rights

RoziLux respects your personal privacy rights. You have the following rights:

Access rights
You have the right to request a copy of the personal information we hold about you.

Right to correction
You have the right to request us to correct inaccurate or incomplete information.

Right of deletion
Under legal conditions, you may request the deletion of your personal data (for example, after your account is cancelled).

Right to withdraw consent
You may withdraw your consent to marketing emails or data processing at any time. We will promptly cease the relevant actions upon receiving the request.

Data portability right
You may request that we provide your personal data to you or a third party in a common format.

To exercise the above rights, please contact us by email: support@rozilux.com
. We will reply to your request within 30 days.

Vii. Protection of Minors' Privacy

The website and services of RoziLux are only available to adults aged 18 and above. If we discover that we have collected information of minors without their consent, we will immediately delete the relevant data.

Viii. Links to third-party websites

The RoziLux website may contain links to third-party websites or social media platforms (such as Instagram, Facebook, Pinterest). Please note that these websites are managed by independent privacy policies and we have no control over their actions. It is recommended that you carefully read the privacy policy of the relevant website before visiting.

Ix. International Data Transmission

As our servers and partners may be located in different countries, your information may be transmitted and stored in regions outside your country. No matter where your data is transmitted, we will take appropriate protective measures to ensure that your privacy and security comply with international standards.

X. Policy Updates

RoziLux reserves the right to update this Privacy Policy at any time. When there are significant policy changes, we will notify you on the homepage of our website or via email. The latest version of the privacy policy will always be posted at **www.rozilux.com**. Please check regularly for the latest information.

Eleven. Contact us

If you have any questions, complaints or suggestions regarding this Privacy Policy, please feel free to contact us at any time

📩 privacy email: support@rozilux.com

📍 address: 3525 W 8TH ST G-8 LOS ANGELES, CA 90005

We promise to protect your privacy with sincerity and transparency, ensuring that you feel safe and trusted in every shopping experience.